Dreamfire Warranty Claim

We appreciate you getting in touch. We’re sorry to learn that you’ve encountered an issue with our product. Rest assured, our team is dedicated to resolving it as promptly as possible. Kindly complete the form below, and we’ll work swiftly to assist you.

Our business hours are Monday to Friday, from 9 am to 5 pm (GMT+2), and we aim to respond within 48 hours. During peak times, it may take up to 10 business days for a response. Your patience and understanding are highly valued.

First Name *

Please enter Your first name.

Last Name *

Please enter Your last name.

Address (Location of the product) *

Address (Location of the product)

Street address

Address line 2

City

State/Province

Zip/Postal

Country

Phone number *

Please enter Your phone number with the area code

Email *

Product name *

Please enter Your Dreamfire product name or describe the product

Color (only for kamados)

Please enter the main color of Your kamado

Serial number (only for kamados)

The serial number can be found on the lid hinge on a sticker

Issue description *

Provide details about the product problem

Date when the issue occured *

Specify the date when the problem with the product first occurred

Retailer *

Please enter the name of the official dealer who You bought the product from

Date of purchase *

Please enter the date of purchase as stated on the receipt.

Photos of the issue *

Maximum file size: 10MB

Please upload a picture where the issue is clearly understandable. If you are unable to upload a photo of the issue then please send it directly to warranty@dreamfiregrill.com.

Photos of the whole product *

Maximum file size: 10MB

Please upload a picture where the whole product is clearly visable. If you are unable to upload a photo of the issue then please send it directly to warranty@dreamfiregrill.com.

Your receipt

Maximum file size: 10MB

Please upload a picture or a scanned copy of Your receipt. If you are unable to upload a copy of your receipt then you have to send the receipt directly to warranty@dreamfiregrill.com. If You have any issues, please contact us for assistance at info@dreamfiregrill.com

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